Privacy Policy

This Privacy Policy is issued in accordance with:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• Globally recognised data protection principles including transparency, purpose limitation, and data minimisation.

1. WHO WE ARE

CCMT acts as the Data Fiduciary (data controller) for personal data processed through ChinmayaClix.

2. PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

2.1. Identity and Contact Information

• Full name
• Profile Picture
• Email address
• Mobile number
• Billing or correspondence address

2.2. Account Information

• Username and password
• Subscription status
• Transaction history

2.3. Payment Information

• Payment confirmation details
• PAN
  (Note: Card and banking details are processed securely by third-party payment gateways and are not stored by CCMT.)

2.4. Technical and Usage Data

• IP address
• Device information
• Browser type
• Viewing history
• Login activity

2.5. Communications

• Queries, feedback, and customer support interactions

We do not process personal data of children (below 18 years) without verifiable parental consent, in accordance with applicable law. We do not undertake tracking, behavioural monitoring, or targeted advertising directed at children.

3. PURPOSE OF PROCESSING

We process personal data for the following purposes:

• Creating and managing user accounts
• Providing access to audio and video content
• Processing subscription payments
• Preventing fraud, piracy, and unauthorised access
• Platform maintenance and security
• Compliance with legal obligations
• Internal record-keeping and audit requirements
• Improving user experience and analytics

Personal data shall not be processed for purposes other than those specified, except where required or permitted by law. In the event of a personal data breach, we shall take appropriate remedial measures and notify affected users and authorities as required under applicable law.

4. PROMOTIONAL AND OUTREACH COMMUNICATIONS

4.1.

Subject to applicable law, we may use your contact details (including email and mobile number) to:

• Share updates about ChinmayaClix
• Inform you about new content releases
• Communicate information about spiritual programs, publications, events, or other activities conducted by Chinmaya Mission and its affiliated centres
• Provide newsletters, announcements, and promotional materials

4.2.

Where required by law, such communications will be based on your consent. You may opt out of receiving promotional communications at any time by:

• Clicking the "unsubscribe" link in emails; or
• Contacting us at ccmt@chinmayamission.com
• Opting out of promotional communications does not affect service-related communications.

5. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• Your consent;
• Performance of a contract (subscription services);
• Legitimate uses that is uses permitted under applicable law without explicit consent;
• Compliance with legal obligations.

Withdrawal of consent may result in discontinuation of Services where processing is necessary to provide them.

6. DATA SHARING AND DISCLOSURE

We may share personal data with:

• Payment gateway providers
• Cloud hosting and IT service providers
• Analytics service providers
• Professional advisors (legal, accounting, audit)
• Government authorities or regulators when required by law

We require service providers to maintain appropriate confidentiality and security safeguards. We do not sell personal data to third parties.

7. CROSS-BORDER DATA TRANSFER

Where Services are accessed internationally, personal data may be processed or stored on servers located outside India, subject to compliance with applicable laws and subject to any restrictions notified by the Government of India. By using the Services, you acknowledge and consent to such transfers where legally permitted.

8. DATA RETENTION

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Policy;
• Comply with legal, regulatory, or accounting requirements;
• Resolve disputes and enforce agreements.

Retention periods are determined based on the nature of the data, legal requirements, and business necessity. Thereafter, the data is securely deleted or anonymised when no longer required.

9. DATA SECURITY

We implement reasonable technical and organisational safeguards to protect personal data against:

• Unauthorised access
• Misuse
• Alteration
• Disclosure
• Destruction

While we implement reasonable security practices, no system is completely secure, and we cannot guarantee absolute security of data.

10. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of personal data
• Withdraw consent
• Nominate another individual to exercise rights in case of incapacity or death
• Lodge a grievance

Requests may be submitted using the contact details below.

11. GRIEVANCE REDRESSAL

For any privacy-related queries or to exercise your rights, please contact:

Complaints will be acknowledged and addressed within reasonable timelines.

12. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

• Maintain secure sessions
• Improve functionality
• Analyse usage trends

You may control cookies through browser settings. Disabling cookies may affect functionality.

13. THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for their privacy practices.

14. STANDARDS AGAINST CHILD SEXUAL ABUSE AND EXPLOITATION (CSAE)

Central Chinmaya Mission Trust ("CCMT"), as the developer and operator of the ChinmayaClix platform, maintains a zero-tolerance policy toward any form of Child Sexual Abuse and Exploitation (CSAE).

We are committed to ensuring that our platform is not used for any unlawful or harmful activities involving children.

14.1. Prohibited Content and Conduct

Users are strictly prohibited from:

• 14.1.1. Creating, uploading, sharing, or distributing any content or activity that constitutes or promotes, facilitates, or attempts to engage in child sexual abuse, exploitation, grooming, or trafficking
• 14.1.2. Engaging in any activity that exploits, harms, or endangers minors
• 14.1.3. Attempting to contact, groom, or solicit minors for inappropriate purposes

14.2. Detection and Monitoring

We may implement reasonable technical and organisational measures to:

• 14.2.1. Detect and prevent CSAE-related content or activity
• 14.2.2. Monitor platform usage patterns for suspicious behaviour
• 14.2.3. Take preventive action where required

14.3. Reporting and Removal

• 14.3.1. Users may report concerns, including CSAE-related content, through in-app reporting tools or by contacting CCMT at ccmt@chinmayamission.com
• 14.3.2. Upon obtaining actual knowledge of CSAE or CSAM, CCMT will take prompt action, including removal of such content, disabling access, and suspension or termination of accounts, in accordance with applicable law.
• 14.3.3. Where required under applicable law, CCMT will report confirmed instances of CSAM to appropriate authorities, including relevant law enforcement agencies or designated child protection bodies.
• 14.3.4. CCMT will fully cooperate with appropriate law enforcement and regulatory authorities in investigating CSAE-related offences, including reporting as required under applicable law.

14.4. User Responsibility

Users are responsible for ensuring that their use of the platform complies with all applicable laws and does not harm or exploit minors in any manner.

15. CHANGES TO THIS PRIVACY POLICY

We periodically review and update this Privacy Policy including our child safety practices from time to time in line with evolving legal and regulatory standards. The revised version will be posted on this page with an updated "Last Updated" date. Continued use of the Services constitutes acceptance of the revised Policy.