Privacy Policy

This Privacy Policy is issued in accordance with:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• Globally recognised data protection principles including transparency, purpose limitation, and data minimisation.

WHO WE ARE

CCMT acts as the Data Fiduciary (data controller) for personal data processed through ChinmayaClix.

PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

Identity and Contact Information

• Full name
• Profile Picture
• Email address
• Mobile number
• Billing or correspondence address

Account Information

• Username and password
• Subscription status
• Transaction history

Payment Information

• Payment confirmation details
• PAN
  (Note: Card and banking details are processed securely by third-party payment gateways and are not stored by CCMT.)

Technical and Usage Data

• IP address
• Device information
• Browser type
• Viewing history
• Login activity

Communications

• Queries, feedback, and customer support interactions

We do not knowingly collect personal data from minors without appropriate parental consent.

PURPOSE OF PROCESSING

We process personal data for the following purposes:

• Creating and managing user accounts
• Providing access to audio and video content
• Processing subscription payments
• Preventing fraud, piracy, and unauthorised access
• Platform maintenance and security
• Compliance with legal obligations
• Internal record-keeping and audit requirements
• Improving user experience and analytics

PROMOTIONAL AND OUTREACH COMMUNICATIONS

Subject to applicable law, we may use your contact details (including email and mobile number) to:

• Share updates about ChinmayaClix
• Inform you about new content releases
• Communicate information about spiritual programs, publications, events, or other activities conducted by Chinmaya Mission and its affiliated centres
• Provide newsletters, announcements, and promotional materials

Where required by law, such communications will be based on your consent. You may opt out of receiving promotional communications at any time by:

• Clicking the "unsubscribe" link in emails; or
• Contacting us at ccmt@chinmayamission.com
• Opting out of promotional communications does not affect service-related communications.

LEGAL BASIS FOR PROCESSING

We process personal data based on:

• Your consent;
• Performance of a contract (subscription services);
• Legitimate uses permitted under applicable law;
• Compliance with legal obligations.

Withdrawal of consent may result in discontinuation of Services where processing is necessary to provide them.

DATA SHARING AND DISCLOSURE

We may share personal data with:

• Payment gateway providers
• Cloud hosting and IT service providers
• Analytics service providers
• Professional advisors (legal, accounting, audit)
• Government authorities or regulators when required by law

We require service providers to maintain appropriate confidentiality and security safeguards. We do not sell personal data to third parties.

CROSS-BORDER DATA TRANSFER

Where Services are accessed internationally, personal data may be processed or stored on servers located outside India, subject to compliance with applicable laws and governmental restrictions. By using the Services, you acknowledge and consent to such transfers where legally permitted.

DATA RETENTION

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Policy;
• Comply with legal, regulatory, or accounting requirements;
• Resolve disputes and enforce agreements.

Data is securely deleted or anonymised when no longer required.

DATA SECURITY

We implement reasonable technical and organisational safeguards to protect personal data against:

• Unauthorised access
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of electronic transmission or storage is completely secure.

YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of personal data
• Withdraw consent
• Nominate another individual to exercise rights in case of incapacity or death
• Lodge a grievance

Requests may be submitted using the contact details below.

GRIEVANCE REDRESSAL

For any privacy-related queries or to exercise your rights, please contact:

Complaints will be acknowledged and addressed within reasonable timelines.

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

• Maintain secure sessions
• Improve functionality
• Analyse usage trends

You may control cookies through browser settings. Disabling cookies may affect functionality.

THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for their privacy practices.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Continued use of the Services constitutes acceptance of the revised Policy.